Delivery and Returns

Delivery and Returns

Deliveries and Returns

Deliveries

All items are sent Royal Mail tracked.  We aim to dispatch within 1 working day of receiving completed order.

Orders received Mon – Thurs will be dispatched the next working day.  Orders received Fri – Sun will be dispatched on Monday (except for bank holidays).

Deliveries are expected within 5 working days of purchasing your product/s.

Special Delivery (UK only)

Royal Mail Special delivery is available as an option at checkout with an additional fee to cover postage charges.  The order will be guaranteed to be delivered by 1pm the next working day. Please note orders for special delivery must be made before midday on the day of purchase in order to be dispatched the same day.

International Shipping

International shipping has a standard cost of £14.99.  Courier used will be dependent on recipient’s country we will be shipping to.

Please note international deliveries may incur additional customs duty/tax upon arrival in recipient’s country for which Shahara style is not responsible. Please check your customs rules prior to making purchase.

Returns

We strive to make you happy with your purchase, if however you are not entirely satisfied with your product, we will be happy to provide a full refund minus postage cost.

Postage refund will only be made if items are being returned due to a manufacturer’s defect or we sent you the wrong product.

Returns must be notified to Shahara Style through the ‘contact us’ page within 7 days of receipt of item with the exception of damaged or faulty items in which case, you must notify us within 48 hours of receipt of product.

All goods must be unworn and in original packaging when returning.  Refunds will be issued after the returned goods have been inspected for damage/use.

Please note it is the buyer’s responsibility to ensure the safe return of items.  We therefore strongly recommend returning products using recorded delivery as this service is traceable should the items go missing in transit.